Alantra advises Grupo Atento on the sale of its Spanish traditional-services business to Abai Group

Dec 2025

Sell-side advisory

Madrid – Alantra acted as exclusive sell-side financial advisor to Grupo Atento, a leading global provider of customer experience (CX), BPO, and BTO services, on the sale and carve-out of its operations in Spain to Abai Group, a Spanish BPO provider backed by JP Morgan Asset Management.

The platform included in the transaction serves a client base comprising multiple top-tier IBEX-35 entities as well as other leading regional corporates.

This transaction, once approved by the relevant authorities, is aligned with the Grupo Atento’s strategy, accelerating its position as a technology-led leader in CX transformation and refocusing its efforts on core markets such as the U.S. and Latin America, while maintaining the ability to commercialize its technology solutions across Europe.

Alantra leveraged its deep expertise in the Financial Business Services industry combined with its strong capabilities in the execution of high-impact carve-outs to provide best-in-class advice to Grupo Atento.

Jesús Bernardo, Managing Director at Alantra, said: “We are proud to have supported a relevant client as Grupo Atento in such a strategic milestone in the process of focusing efforts on its key markets and on Business Transformation Outsourcing”.

This transaction adds to Alantra’s strong track record in Credit and Financial Business Services transactions, including recent mandates such as the sale of Hipoges to Finsolutia (backed by Pollen Street Capital), the divestment of Orange Bank’s Spanish IT platform to Ibercaja, the sale of the Lynx fraud detection tool to Banco Santander and the sale of Haya Titulización to Beka Finance.