Alantra advises Apax Partners on the acquisition of Odigo


ServiceM&A; Debt Advisory

Nov 2020
Buy-side advisory & Debt financing

Paris – Alantra, the independent global mid-market investment banking, alternative asset management and credit portfolio advisory firm, is pleased to announce that it has advised Apax Partners on the acquisition of Odigo, leader in Contact-Center-as-a-Service (CCaaS) solutions principally for large companies, from Capgemini.

Founded in 1986, Odigo is an omni-channel cloud platform that supports companies in the management of their customer interactions. The company offers cutting-edge technologies that improve both customer satisfaction and the employee experience. These two factors are complementary and ensure sales growth of Odigo’s customers. With around 650 employees, Odigo accompanies more than 400,000 users and more than 200 customers in nearly 100 countries.

This landmark transaction strengthens Alantra France’s technology expertise (nine transactions advised over the past 12 months) and highlights software resilience and attractiveness.

Erwan Le Duff, CEO of Odigo, said: “Having Capgemini alongside us since 2011 enabled us to refocus our activities and confirm our position as leader in this fast-growing market. We would be very happy to welcome Apax Partners as a new investor to support our plans for growth, internationalisation and technological innovation.”

Damien de Bettignies and Thomas de Villeneuve, Partners at Apax Partners, added: “Odigo is now a European leader in CCaaS solutions. We are very pleased to be in a position to support Odigo in its ambitious strategy to grow and accelerate its international expansion. We have been impressed by the quality of Odigo’s products, the management team, its unique positioning and new customer acquisition capability. We are eager to contribute our expertise and extensive experience in the SaaS sector.”

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