Alantra advises Livingbridge on its investment in Semafone, a leading data security and compliance SaaS platform



Jun 2021
Buy-side advisory

Alantra has advised Livingbridge on its majority investment in market-leading provider of data security and compliance solutions, Semafone. This investment will enable the business’s accelerated growth in the US and internationally, and provide liquidity to existing shareholders.

Founded in 2009, Semafone provides secure cloud, hybrid and on-premises solutions to contact centers and businesses that accept payments. It enables organizations to collect personal data securely across all channels including telephone, webchat, social media, email, SMS, and QR codes. Through its patented data capture methods, sensitive information is collected directly from the customer for processing. These methods prevent any data breaches, protecting against the risk of fraud and the associated reputational damage, and ensuring compliance with industry regulations.

The company supports customers in 26 countries on five continents. Clients include Amica Mutual Insurance, British Sky Broadcasting, BT Group, Harley Davidson, Pethealth, Rogers Communications and Sutter Health.

The Global Alantra Technology team comprised James Chapman-Andrews, Oliver Norman, Luke Parvin, Milan Vashi and Will Fenby from the UK, as well as John Emery, Kevin Hawkins and AJ Ferrara from the US.

James Chapman-Andrews, Partner and UK Head of Technology, Alantra, commented: “We’re seeing businesses continually increasing their investment in data security and compliance technologies and with the support of Livingbridge, Semafone is well placed to capitalize on the vast market potential. Alantra provided premium support to Livingbridge with our technology team across the UK and the US, which through our real in-depth knowledge of the contact center technology space would provide market insight, in depth execution support at speed and process competitor intelligence. We look forward to seeing the accelerated growth of Semafone and wish them and Livingbridge the best in this investment.”

“We are excited to announce our partnership with Livingbridge, given their significant prior experience in both communications and security technology, and their impressive track record with high-growth companies,” said Gary E. Barnett, CEO of Semafone. “Livingbridge’s investment will allow us to continue to enhance our global leadership through continued solution innovation, global expansion and enhancing security and consumer experiences for our rapidly expanding customer base.”

“Semafone is widely recognized as a best-in-class solution, sitting at the complex intersection of fast-paced customer communications, payments, data security and regulatory compliance,” said Curt Kahn of Livingbridge. “There are strong market tailwinds reinforcing the need for consumer data protection and we believe Semafone is well-positioned to capitalize on these.  At Livingbridge, we have a global network and a great deal of experience supporting the growth of companies across different markets including North America, EMEA and the APAC region. We look forward to partnering with Gary and the team to support the acceleration of their growth plan.

This transaction shortly follows a series of software transactions advised by Alantra including Apax Partners’ acquisition of Odigo, Inflexion’s investment into Digital Wholesale Solutions, Perwyn’s investment in Agilitas, and the sale of Giacom to Digital Wholesale Solutions.

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